New Clients
What To Expect
Take A Tour
Call Us!
About Us
Location & Hours
Our Team
Testimonials
Found/Lost Pets
Galleries
Livingston’s Work with The Community
Links
Pet Health Information
Pet Loss Support
Veterinary Medical Associations
Services
Anesthesia and Patient Monitoring
Dentistry
End of Life Care
Laser Therapy
Medical Services
Surgical Services
Preventative Health
Additional Services
Pet News
News
Pet Health Library
Pet Health Checker
How-To Videos
Press enter to begin your search
Please note, all submissions will be and remain anonymous
When you made your appointment, how were you treated on the phone?
My call was answered promptly
There was a long wait for someone to answer
I had trouble getting through
I was placed on hold too long
I did not phone
Your phone conversion was:
Courteous
Hurried
Impolite
Informative
Preoccupied
I did not phone
When you entered the hospital, were you greeted by a receptionist?
Yes
No
The receptionist today was:
Friendly and helpful
Nice enough, but distracted
Unfriendly and unhelpful
The technician who assisted you today was:
Friendly and helpful
Nice enough, but distracted
Unfriendly and unhelpful
The veterinarian:
Introduced himself/herself with a warm greeting
Listened well to my pet's present symptoms
Did not seem interested in what I had to say
Seemed in a hurry
Described the diagnosis and treatment
Left me confused about how to treat my pet
The doctor's attitude was:
Professional and compassionate
Professional, but hurried
Unprofessional, but compassionate
Unprofessional and hurried
How long did you have to wait to be seen?
No wait
Five minutes or less
6-10 minutes
11-15 minutes
More than 15 minutes
Did team members talk to you about, vaccinations, and other preventative care your pet may have needed?
Yes
No
Did the staff call you by name?
Yes
No
Did the staff call your pet by name?
Yes
No
Was a technician or assistant present in the exam room during the doctor's exam?
Yes
No
Did the doctor explain what he or she was doing during the exam and update you on your pet's health as the exam was being performed?
Yes
No
Did the doctor use a pamphlet or brochure to help explain products and services?
Yes
No
Did the doctor ask if you had any questions or concerns before he or she reached for the door to leave?
Yes
No
What were the hospital's best aspects?
What were the hospital's worst aspects?
How likely are you to refer someone to our hospital? (10 being the highest)
How could the practice be improved?
New Clients
What To Expect
Take A Tour
Call Us!
About Us
Location & Hours
Our Team
Testimonials
Found/Lost Pets
Galleries
Livingston’s Work with The Community
Links
Pet Health Information
Pet Loss Support
Veterinary Medical Associations
Services
Anesthesia and Patient Monitoring
Dentistry
End of Life Care
Laser Therapy
Medical Services
Surgical Services
Preventative Health
Additional Services
Pet News
News
Pet Health Library
Pet Health Checker
How-To Videos
